Introduction
At Apik Tour, customer satisfaction is our top priority. We understand that there may be times when you need to return a product. Below, we outline our return and refund policy to ensure a smooth and hassle-free process.
Payment Method
Please note that we only accept Cash on Delivery (COD) as our payment method. Refunds will be processed in cash or as per the terms outlined below.
Return Policy
Eligibility for Returns:
Items must be returned within 14 days of receipt.
Products must be unused, in their original packaging, and in the same condition as received.
Proof of purchase (order confirmation or receipt) must be provided.
Non-Returnable Items:
Certain items, such as perishable goods, personal care products, and customized items, are not eligible for return.
Return Process:
Contact our customer support at [email protected] to initiate a return.
Our team will guide you through the return process and provide instructions on returning the product.
Once the return is approved, a pick-up will be scheduled, or you may be asked to ship the product back to us.
Refund Policy
Refund Eligibility:
Refunds are only issued for items that meet the return criteria outlined above.
If the returned product is found to be used or damaged, a refund will not be issued.
Refund Process:
Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed in cash at the time of product pick-up or through other arrangements as agreed upon during the return process.
Processing Time:
Refunds are processed within 7-10 business days after approval.
Contact Us
If you have any questions or need assistance with a return or refund, please contact us at:
Email: [email protected]
Thank you for choosing Apik Tour. We value your business and are here to ensure your satisfaction.